Refund policy

Return & Refund Policy

At Unicrystals, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, you can request a return within 48 hours of delivery.

1. 48-Hour Return Policy

All return or refund requests must be submitted within 48 hours of delivery.

Requests made after 48 hours may not be accepted.

2. Eligible Returns

A return may be accepted if:

- You received a damaged or defective product.
- You received the wrong product.
- The product is significantly different from what you ordered.
- The product is missing an item or accessory included with your order.

The product must be returned in its original condition and packaging with all included accessories and tags.

3. Unboxing Video

For damaged, defective, or incorrect products, customers are requested to provide a clear, continuous unboxing video showing the package, shipping label, and product condition.

This may be required to verify the claim.

4. Non-Returnable Products

Returns may not be accepted if:

- The product has been used, worn, altered, or damaged after delivery.
- Original packaging or accessories are missing.
- The product shows signs of misuse.
- The return request is made after 48 hours of delivery.

5. How to Request a Return

Contact Unicrystals customer support within 48 hours of delivery and provide:

- Order number
- Reason for return
- Clear photos/videos of the product
- Unboxing video, if available

Our team will review the request and confirm whether the return is approved.

6. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method, subject to the processing time of the bank or payment provider.

7. Return Shipping

If the product is confirmed to be damaged, defective, or incorrectly shipped, Unicrystals may arrange or cover the return shipping.

For other approved return reasons, return shipping charges may be borne by the customer.

8. Refund or Replacement

Depending on the situation, Unicrystals may offer a replacement or refund after verifying the returned product and claim.

9. Contact Us

For return or refund assistance, please contact Unicrystals through the customer support details available on our website.

Unicrystals reserves the right to verify all return and refund claims before approving a refund or replacement.