Privacy policy

Unicrystals operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Unicrystals collects, uses, stores, and discloses your personal information when you visit, use, or make a purchase or other transaction through our Services, or when you otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following types of personal information:

Contact Information: Name, email address, phone number, billing address, shipping address, and other contact details.
Payment Information: Payment card details, transaction information, payment method, payment confirmation, and other information necessary to process payments. Payment information may be processed securely by third-party payment providers.
Account Information: Username, password, account preferences, and settings, where applicable.
Order and Transaction Information: Products you view, add to your cart, purchase, return, exchange, or cancel, as well as your previous transactions.
Communication Information: Information you provide when contacting us for customer support, inquiries, feedback, or other communications.
Device Information: Information about your device, browser, IP address, network connection, and other technical identifiers.
Usage Information: Information about how you interact with and use our website, including pages visited, products viewed, and browsing activity.

2. How We Collect Your Information

We may collect personal information from the following sources:

Directly from you: When you create an account, place an order, contact us, subscribe to communications, or otherwise provide information to us.
Automatically: When you browse or use our website, including through cookies and similar technologies.
From Service Providers: From companies that provide services to us, such as payment processing, website hosting, shipping, analytics, and customer support.
From Third Parties: From business partners or other third parties where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to:

Process and fulfill your orders.
Process payments and transactions.
Arrange shipping and delivery.
Process returns, refunds, and exchanges.
Provide customer support.
Manage your account, where applicable.
Remember your preferences.
Improve our website, products, and services.
Provide a personalized shopping experience.
Recommend products that may be relevant to you.

Marketing and Communications

With your consent where required by applicable law, we may use your information to send you promotional offers, product updates, marketing communications, and other information by email, SMS, or other permitted communication methods.

You can unsubscribe from promotional communications at any time by following the unsubscribe instructions included in the communication.

Security and Fraud Prevention

We may use your information to:

Protect the security of our website and Services.
Verify accounts and transactions.
Detect and prevent fraudulent or unauthorized activity.
Investigate suspicious, illegal, or harmful activity.
Protect our customers, business, and Services.

Legal and Regulatory Compliance

We may use or disclose your information when necessary to comply with applicable laws, regulations, legal processes, government requests, or other lawful requirements.

4. How We Share Your Personal Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our Services.

These parties may include:

Shopify, which provides the technology and infrastructure that powers our online store.
Payment processors that securely process payments.
Shipping and delivery providers that help us deliver your orders.
Technology and IT service providers.
Cloud storage and data management providers.
Analytics and marketing service providers, where applicable.
Customer support providers.
Business partners, where necessary and permitted by law.

We may also disclose personal information:

When you specifically request or authorize us to do so.
When required by law or legal process.
To protect our rights, property, customers, or Services.
In connection with a merger, acquisition, sale of assets, restructuring, or other business transaction.

We do not sell your personal information for monetary consideration.

5. Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and provide our Services.

Shopify may collect and process information about your access to and use of our Services. Information you provide through our website may be transmitted to and processed by Shopify and other service providers involved in providing the Services.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website usage, maintain security, and provide relevant services and advertising where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Third-Party Websites and Links

Our website may contain links to websites, applications, or services operated by third parties.

If you visit a third-party website through a link on our website, that third party's privacy policy and terms will apply. Unicrystals is not responsible for the privacy, security, content, or practices of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our Services are not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us using the contact information below so that we can take appropriate steps to delete the information where required by applicable law.

9. Security of Your Information

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security of your personal information.

Please avoid sending sensitive or confidential information through unsecured communication channels.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide our Services.
Complete transactions and fulfil orders.
Maintain business and transaction records.
Provide customer support.
Comply with legal and regulatory obligations.
Resolve disputes.
Prevent fraud and security issues.
Enforce our agreements and policies.

The length of time we retain information may vary depending on the nature of the information and the purpose for which it was collected.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

Right to Access: You may request access to personal information we hold about you.
Right to Correction: You may request correction of inaccurate or incomplete personal information.
Right to Deletion: You may request deletion of your personal information, subject to applicable legal requirements.
Right to Data Portability: Where applicable, you may request a copy of your personal information in a commonly used format.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent.
Right to Opt Out of Marketing: You may unsubscribe from promotional emails or other marketing communications at any time.

To exercise any applicable privacy rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests. We will respond to valid requests within the time period required by applicable law.

12. Marketing Communications

If you receive promotional emails or other marketing communications from Unicrystals, you may unsubscribe at any time by using the unsubscribe option provided in the communication.

Even if you opt out of promotional communications, we may still contact you regarding essential matters, such as your orders, transactions, account, customer service requests, or other non-promotional communications.

13. International Data Transfers

Your personal information may be stored or processed in countries outside your country of residence, including by Shopify and other service providers that support our business.

Where required by applicable law, we will take appropriate measures to ensure that international transfers of personal information are handled in accordance with applicable privacy and data protection requirements.

14. Complaints

If you have concerns or complaints regarding how Unicrystals handles your personal information, please contact us using the details below.

We will make reasonable efforts to investigate and respond to your concerns.

Where applicable, you may also have the right to submit a complaint to the relevant data protection or regulatory authority in your jurisdiction.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or applicable legal and regulatory requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.